All items come with a free on-line
authenticity certificate, which you can access from your order history and either save to your computer or print out for your records.
On the product page for each loose gemstone, you will see whether this comes with our Silver, Gold or Platinum packaging. With Silver, you get an online authenticity certificate, with Gold you get our special GemCollector stickers and peel-out authenticity card and with Platinum you get all this plus an independently verified certificate. .
For all gemstones items, you can upgrade to a plastic authenticity certificate by paying an extra £1 per item – either online or by speaking to our Help Team. For every authenticity card upgrade, we donate 50p to the charity Earthwatch
We will usually display your name on the plastic authenticity cards, but if the item is a gift then you are able to change the name that will be displayed on the card during the checkout process or when speaking to the Help Team.