HOW CAN WE HELP YOU TODAY?

Whatever your query, we're here to advise – from information on placing an order and delivery times to size charts, buying guides and about us.

  • How long do items stay in my basket for?

    Items stay in your basket for 12 months and while there is still stock available of that particular item. If you have changed the quantity of an item stored in your basket, you will be advised of available quantity upon check out. Items added to your basket are still available for others to purchase, reservation of your item happens when you check out. Don’t forget you can order as many items as you like in any one day delivered to the same address for one P&P.

  • How many items can I have in my basket?
  • What should I do if I’m experiencing difficulties using the GemCollector website?