Delivery and Returns

Delivery

Safe, secure and quickly to your door.

We can’t foresee a problem but it’s easy if there is one.

Delivery

We are now pleased to deliver our Gemstones to a number of destinations around the globe.

We work closely with our selected couriers to ensure that delivery is made quickly and securely to your door. We only charge a single P&P for unlimited items and you can build up your order by adding more items throughout the day. Items requiring personalization or resizing will take longer whilst they are worked on. Items requiring personalization or resizing will take longer. Details can find found when placing an order and in confirmation.Premium Delivery in 2 to 3 working days - £5.95 Standard Delivery in 4 to 6 working days - £3.95A full breakdown of the countries we now deliver to along with our charges is available below:

Country	Standard Delivery (Working days)	Cost	Premium Delivery (Working Days)	Cost
United Kingdom	4-6 days	£3.95	2-3 days	£5.95

All items ordered in a single day will only incur one delivery charge. Items added to your order in the following day/s (after the cut-off time) will have a separate delivery charge. See cut-off times below:

Country	Order cut off time
UK	Midnight GMT
US	Midnight EST
Rest of the world	Midnight for your country

A full breakdown of the areas we now deliver to, along with our charges, is available below. All delivery times are stated in working days and do not include Weekends and Bank Holidays.

Country	Standard Delivery (Working days)	Cost
United States	5-8 days	£5.35
Australia	5-8 days	£5.32
Austria	3-5 days	£7.19
Belgium	3-5 days	£7.19
Cyprus	3-6 days	£7.19
Denmark	3-5 days	£7.19
Finland	6-7 days	£7.19
France	3-5 days	£7.19
Germany	3-5 days	£7.19
Greece	5-8 days	£7.19
Israel	5-8 days	£5.38
Italy	3-6 days	£7.19
Luxembourg	3-5 days	£7.19
Malta	4-6 days	£7.19
Netherlands	3-5 days	£7.19
New Zealand	5-8 days	£8.65
Poland	4-6 days	£7.00
Portugal	4-5 days	£7.19
Puerto Rico	5-7 days	£5.35
Republic of Ireland	3-5 days	£7.19
South Africa	5-8 days	£6.66
Spain	4-6 days	£7.19
Sweden	6-7 days	£7.19
United Arab Emirates	3-8 days	£9.22
Virgin Islands (u.s.)	5-7 days	£5.35

Country	Standard Delivery	Premium Delivery
United Kingdom	4-6 days, £3.95	2-3 days, £5.95

Country	Order cut off time
UK	Midnight GMT
US	Midnight EST
Rest of the world	Midnight for your Country

A full breakdown of the areas we now deliver to, along with our charges, is available below. All delivery times are stated in working days and do not include Weekends and Bank Holidays.

Country	Standard Delivery	Premium Delivery
United States	5-8 days, £5.35
Australia	5-8 days, £5.32
Austria	3-5 days, £7.19
Belgium	3-5 days, £7.19
Cyprus	3-6 days, £7.19
Denmark	3-5 days, £7.19
Finland	6-7 days, £7.19
France	3-5 days, £7.19
Germany	3-5 days, £7.19
Greece	5-8 days, £7.19
Israel	5-8 days, £5.38
Italy	3-6 days, £7.19
Luxembourg	3-5 days, £7.19
Malta	4-6 days, £7.19
Netherlands	3-5 days, £7.19
New Zealand	5-8 days, £8.65
Poland	4-6 days, £7.00
Portugal	4-5 days, £7.19
Puerto Rico	5-7 days, £5.35
Republic of Ireland	3-5 days, £7.19
South Africa	5-8 days, £6.66
Spain	4-6 days, £7.19
Sweden	6-7 days, £7.19
United Arab Emirates	3-8 days, £9.22
Virgin Islands (u.s.)	5-7 days, £5.35

Please note, whilst we endeavor to deliver orders within the stated delivery times, delays caused may be beyond our control and due to our individual delivery services.

Should you experience any issues with delivery or require assistance with your order please get in touch with our Help Team and they will happily assist you. To contact us: Click Here

To our Gemporia Family,

As we all navigate these challenging times together we wanted to let you know you we are making changes to protect our Gemporia partners, while we remain here for you.

For our community of passionate collectors, Gemporia is a source of comfort and joy and has been for many years. Together we’ve been entertained and inspired by the world of gemstones and jewellery and made many friends along the way. Your continued company has humbled us and reinforced for us how precious our community is. We will continue to do everything we can to treasure and honour our relationship with you, following 3 key principles:

Safety: The safety of our partners is paramount. We will be led by this first and foremost and so you may notice some parts of our service changing. For example, one measure we are exploring is how our help team partners can answer your calls from their home. You can help us with this by choosing to order more online. Together, we can help protect our team in line with the latest advice from HM government.

Security: As an employee-owned trust we don’t answer to external shareholders. Our team are the owners and their financial security, along with the security of the thousands of miners, lapidarists, etc. around the world who are all stake-holders in the global gemstone community is an on-going concern. We want to ensure that as safely as possible, we can make sure we are here for all of us for many years to come.

Social: In these times of social distancing we are fortunate that you continue to spend your valuable time with us. We are always with you and are making our live shows even more interactive, so you can join our conversation on screen, online or on our app.

We thank you for your continued to support and wish you and your loved ones the best of health as you stay safe.

Steve Bennett

Gem Collector Loose Gemstones, Gemstone Collectors, Ruby, Sapphire, Emerald, Tanzanite|

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