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30 DAY MONEY BACK GUARANTEE
WORLDS LARGEST GEM STORE
We are sure that you will love your gemstones. But if for any reason you are not completely satisfied with your purchase, simply complete the returns form enclosed with your goods and send them back to us for a full refund.
Can I return items that I do not want?
Absolutely. Whenever you buy gemstones from us you have the benefit of our 30 day money-back guarantee, which starts on the day you receive your gemstones. If for any reason you are not satisfied with your purchases, just complete the returns form enclosed with your order and send the item back to us for a full refund of the item price.
How do I return faulty items?
If your gemstones become faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement. Just get in touch with our friendly team.
What happens if the goods become faulty after 30 days?
If the goods become faulty after 30 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the goods.
How long will my return take to be processed?
We promise to process your return within 30 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.
On your dispatch note you will find a returns sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, we will scan the parcel when it arrives in our warehouse and send you an email (if we have your email address) letting you know we have received it and giving you an update on approximately how long returns are taking to process at that time.
GIA qualified Gemmologists
Members of the British Jewellery Association
Members of the Coloured Gemstone Assocation
To our Gemporia Family,
As we all navigate these challenging times together we wanted to let you know you we are making changes to protect our Gemporia partners, while we remain here for you.
For our community of passionate collectors, Gemporia is a source of comfort and joy and has been for many years. Together we’ve been entertained and inspired by the world of gemstones and jewellery and made many friends along the way. Your continued company has humbled us and reinforced for us how precious our community is. We will continue to do everything we can to treasure and honour our relationship with you, following 3 key principles:
Safety: The safety of our partners is paramount. We will be led by this first and foremost and so you may notice some parts of our service changing. For example, one measure we are exploring is how our help team partners can answer your calls from their home. You can help us with this by choosing to order more online. Together, we can help protect our team in line with the latest advice from HM government.
Security: As an employee-owned trust we don’t answer to external shareholders. Our team are the owners and their financial security, along with the security of the thousands of miners, lapidarists, etc. around the world who are all stake-holders in the global gemstone community is an on-going concern. We want to ensure that as safely as possible, we can make sure we are here for all of us for many years to come.
Social: In these times of social distancing we are fortunate that you continue to spend your valuable time with us. We are always with you and are making our live shows even more interactive, so you can join our conversation on screen, online or on our app.
We thank you for your continued to support and wish you and your loved ones the best of health as you stay safe.