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30 DAY MONEY BACK GUARANTEE
WORLDS LARGEST GEM STORE
We are sure that you will love your gemstones. But if for any reason you are not completely satisfied with your purchase, simply complete the returns form enclosed with your goods and send them back to us for a full refund.
Can I return items that I do not want?
Absolutely. Whenever you buy gemstones from us you have the benefit of our 30 day money-back guarantee, which starts on the day you receive your gemstones. If for any reason you are not satisfied with your purchases, just complete the returns form enclosed with your order and send the item back to us for a full refund of the item price.
How do I return faulty items?
If your gemstones become faulty within 30 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement. Just get in touch with our friendly team.
What happens if the goods become faulty after 30 days?
If the goods become faulty after 30 days but within six months of receipt, we will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the goods.
How long will my return take to be processed?
We promise to process your return within 30 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.
On your dispatch note you will find a returns sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, we will scan the parcel when it arrives in our warehouse and send you an email (if we have your email address) letting you know we have received it and giving you an update on approximately how long returns are taking to process at that time.
GIA qualified Gemmologists
Members of the British Jewellery Association
Members of the Coloured Gemstone Assocation