Whatever your query, we're here to advise – from information on placing an order and delivery times to size charts, buying guides and about us.

  • How do I return faulty items?

    If your gemstones become faulty within 60 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement. Just get in touch with our friendly team. For details of how to get in touch please go to our Contact pageOn your dispatch note you will find a return sticker with a barcode of your order number. If you make sure to stick this barcode on the outside of your returns parcel, we will scan the parcel when it arrives in our warehouse and send you an email (if we have your email address) letting you know we have received it and giving you an update on approximately how long returns are taking to process at that time.

  • Can I return items that I do not want?
  • What happens if the goods become faulty after 60 days?
  • How long will my return take to be processed?